Legal

SMS Privacy Policy

A2P Campaign Messaging — Last updated: August 3, 2026

1. Overview

This SMS Privacy Policy ("Policy") governs Karudo's use of text messaging (SMS/MMS) as part of our Application-to-Person (A2P) messaging campaign. By opting in to receive text messages from us, you agree to the terms described in this Policy.

2. Opt-In

You opt in to receive SMS messages from Karudo by:

  • Providing your mobile phone number through our website contact form or consultation request.
  • Checking the consent box indicating you agree to receive text messages.
  • Texting a designated keyword to our short code or long code number.

By opting in, you consent to receive SMS messages from Karudo at the mobile number you provided. You must be at least 18 years of age or have parental/guardian consent to opt in.

3. Message Frequency

Message frequency varies. You can expect to receive approximately 2–6 messages per month, depending on your engagement with our services. This may include:

  • Appointment reminders and confirmations.
  • Service updates and account notifications.
  • Promotional offers and marketing content.
  • Follow-up messages after consultations or inquiries.

4. Message and Data Rates May Apply

Message and data rates may apply. Your mobile carrier may charge you for SMS messages sent to or from your device. Karudo is not responsible for any message or data charges incurred by your carrier. Check with your mobile carrier for details on your messaging plan.

5. Non-Sharing of Mobile Numbers

Karudo does not share, sell, rent, or trade your mobile phone number to any third party under any circumstances. Your mobile number is used solely for the purpose of delivering the SMS messages you have opted in to receive. We do not provide your mobile number to marketing partners, data brokers, or any other external entity. Your mobile number is stored securely and is accessible only to authorized Karudo personnel.

6. Mobile Information Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Opt-Out

You can opt out of receiving SMS messages from Karudo at any time by:

  • Replying "STOP" to any message you receive from us.
  • Replying "END" or "CANCEL" to any message.
  • Contacting us at hello@karudo.ai to request removal.

Upon opt-out, you will receive one final confirmation message confirming your removal from our SMS list. No further messages will be sent unless you re-opt-in.

8. Help and Support

If you need help with our SMS program, you can:

  • Reply "HELP" to any message you receive from us for assistance.
  • Email us at hello@karudo.ai.

9. Types of Messages

Messages you may receive include:

  • Transactional: Appointment confirmations, reminders, and service-related notifications.
  • Marketing: Promotional offers, new service announcements, and event invitations.

We will never send you messages containing sensitive personal information such as passwords or financial account details.

10. Data Security

We take reasonable measures to protect your mobile number and message content from unauthorized access, use, or disclosure. Our messaging systems are hosted on secure platforms that comply with industry standards for data protection.

11. Carrier Disclaimer

Karudo is not liable for delayed or undelivered messages. Message delivery is subject to your mobile carrier's network availability and service terms. We are not responsible for any issues arising from your carrier's handling of messages.

12. Privacy Policy

For information about how we handle your personal data more broadly, please review our general Privacy Policy.

13. Changes to This Policy

We may update this SMS Privacy Policy from time to time. We will notify you of any material changes by posting the updated policy on this page and updating the "Last updated" date. Continued participation in our SMS program after changes constitutes acceptance of the revised terms.

14. Contact Us

If you have any questions about this SMS Privacy Policy or our messaging practices, please contact us at: