Legal

SMS Terms & Conditions

A2P Campaign Messaging — Last updated: August 3, 2026

1. Acceptance of Terms

By opting in to receive SMS messages from Karudo ("we," "us," or "our"), you ("you" or the "Subscriber") agree to be bound by these SMS Terms and Conditions ("Terms"). If you do not agree to these Terms, do not opt in to our SMS program and reply "STOP" to any message you have already received.

2. Program Description

Karudo operates an Application-to-Person (A2P) messaging campaign to deliver text messages to Subscribers who have voluntarily opted in. Messages may include appointment reminders, service updates, and account-related notifications. This program is available to subscribers in the United States. We do not send promotional or marketing content through this program.

3. Opt-In

You may opt in to our SMS program by:

  • Providing your mobile phone number through our website contact form, consultation request, or signup form, and checking the consent box.
  • Texting a designated keyword (e.g., "JOIN") to our messaging number.

You must be at least 18 years of age or have parental/guardian consent to opt in. By opting in, you confirm that the mobile number you provided is yours and that you are authorized to receive messages at that number.

4. Message Frequency

Message frequency varies, up to approximately 6 messages per month.

Message types are limited to:

  • Appointment and consultation confirmations and reminders.
  • Project status updates for website, SEO, and ad campaign work.
  • Direct replies to questions about your account or active services.
  • Service notifications related to your active projects.

5. Message and Data Rates May Apply

Message and data rates may apply. Your mobile carrier may charge standard or premium rates for SMS/MMS messages sent to or from your device. Karudo is not responsible for any message, data, or roaming charges incurred by your carrier. Contact your mobile carrier for details regarding your messaging plan and applicable rates.

6. Opt-Out

You may opt out of the SMS program at any time by:

  • Replying "STOP" to any message you receive from us.
  • Replying "END" or "CANCEL" to any message.
  • Emailing us at hello@karudo.ai to request removal.

Upon opt-out, you will receive one final confirmation message. No further messages will be sent unless you re-opt-in.

7. Help and Support

For assistance with our SMS program, you may:

  • Reply "HELP" to any message you receive from us.
  • Email us at hello@karudo.ai.

8. Carrier Support

Our SMS program is supported on the following major U.S. carriers: AT&T, Verizon, T-Mobile, Sprint (now part of T-Mobile), US Cellular, and other major carriers. Not all carriers may be supported, and message delivery is not guaranteed. Karudo is not liable for delayed, undelivered, or misdirected messages caused by carrier network issues.

9. Subscriber Responsibilities

You agree to:

  • Provide accurate and current mobile number information.
  • Notify us if your mobile number changes or is deactivated.
  • Not use our SMS program for any unlawful or abusive purpose.
  • Understand that message delivery depends on your carrier and device.

10. Privacy and Data Protection

Karudo does not share, sell, rent, or trade your mobile phone number to any third party. Your mobile number is used solely for delivering the SMS messages you have opted in to receive. For full details, please review our SMS Privacy Policy and our general Privacy Policy.

11. Limitation of Liability

To the maximum extent permitted by law, Karudo shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your participation in the SMS program, including but not limited to carrier charges, message delays, loss of data, or interruption of service. Your sole remedy for dissatisfaction with the program is to opt out by replying "STOP."

12. Indemnification

You agree to indemnify and hold harmless Karudo, its officers, employees, and partners from any claims, damages, liabilities, costs, or expenses (including reasonable attorney's fees) arising from your misuse of the SMS program or violation of these Terms.

13. Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify Subscribers of material changes by posting the updated Terms on this page and updating the "Last updated" date. Continued participation in the SMS program after changes constitutes acceptance of the revised Terms.

14. Termination

We reserve the right to suspend or terminate your participation in the SMS program at any time, without notice, for any reason, including violation of these Terms or if your mobile number is no longer active. Upon termination, all obligations under these Terms shall cease, except for provisions that by their nature should survive.

15. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of New York, without regard to its conflict of law provisions. Any disputes arising under these Terms shall be resolved in the courts located in Nassau County, New York.

16. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

17. Entire Agreement

These Terms, together with our SMS Privacy Policy and Privacy Policy, constitute the entire agreement between you and Karudo regarding your use of our SMS program.

18. Contact Us

If you have any questions about these Terms, please contact us at: